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Email Templates

Learn how to create and use email templates to send messages to your team or customer


Private Beta

If you are interested in joining this feature, please let us know.

You will need to access the settings menu within AbuseHQ to configure Mail Notifications.

To do this, you will click on your name in the top right corner, and select settings from the drop down menu. On the left side of your screen, you will want to select Mail Notifications under Integrations and click on the Create Template button.

Enter a Name and Description for this mail template

Select the SMTP service you wish to use from the drop down menu

Fill in the mail template with your custom message.

Finally click on the Save button in the top right corner.

SMTP Service

You need to specify which SMTP server AbuseHQ should use to send your email notifications. You can store multiple smtp servers and select one for each template.


Example Template

From: [email protected]
To: {{ subscriber.resolver_data.email }}
Subject: [Reference ID: {{ case.id }}] Possible NTP Abuse from your Network

Dear {{ subscriber.resolver_data.name | default: "Customer" }}, 

We have been notified of a potential security related issue with your internet service. 

--- The following material was provided to us as evidence --- 
{{ repshare.event.url }} {% comment %} Url to the abuse report {% endcomment %}

Templating Language

AbuseHQ uses the Liquid syntax to insert dynamic data into your email templates. Here is a short introduction on how to use it:

{{ user.name }}
{{ user.mood | default: '😃' }}

{% if product.rating >= 4 %}
  These shoes are awesome!
{% endif %}

{% if customer.name == 'kevin' %}
  Hey Kevin!
{% elsif customer.name == 'anonymous' %}
  Hey Anonymous!
{% else %}
  Hi Stranger!
{% endif %}

{% comment %}
  This is a block comment in Liquid
{% endcomment %}

For details about Liquid refer to the Liquid template language introduction.

Updated 4 months ago

Email Templates

Learn how to create and use email templates to send messages to your team or customer

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